Service terms

Operator and contact

The seller and service operator is Avant-Garde Marketing LLC. YourITBot is the service name; communications, scheduling, and support are handled under the Avant Marketing Revolution name. Email contact@avantmarketingrevolution.com. Postal address: 250 N. Fairgrounds Rd Suite 1 Price, Ut 84501.

Fixed-scope services

The $49 Remote PC Health Check provides a review and cleanup plan for one computer. The $149 Remote PC Optimization + AI Starter Setup adds customer-approved cleanup, startup/app optimization, organization guidance, basic AI tools setup, and a before/after report for one computer.

These services are general consumer and small-office PC assistance. They are not managed IT, cybersecurity monitoring, incident response, data recovery, hardware repair, a malware-removal guarantee, regulated-system administration, or an emergency service.

Customer responsibilities

• Be present for the session and approve each material change.
• Back up important data before optimization work.
• Use a computer and software you are authorized to manage.
• Close sensitive apps, files, notifications, and browser tabs before remote access.
• Enter your own passwords. Do not send credentials or regulated records.
• Tell the operator to stop or disconnect at any time.

Work may be declined or stopped when the device appears compromised, the requested work falls outside the purchased scope, or the session would expose healthcare, tax, payroll, legal, financial, government, or other regulated records.

Scheduling, cancellation, and refunds

After payment, email three preferred session windows from the checkout email address. Scheduling is confirmed by email.

You may cancel a one-time service for a full refund before the remote session begins. If the operator cannot provide the purchased service, the unperformed service will be refunded. After a session begins, completed time and delivered diagnostic work are nonrefundable except where required by law or when the charge is duplicate or erroneous.

Monthly plans renew through Stripe until canceled:

• $99 Basic Care: one primary computer and one scheduled remote checkup of up to 30 minutes per billing month.
• $299 Business Care: up to three covered computers/users and up to 90 minutes of scheduled remote maintenance total per billing month.
• $499 Office Care: up to five covered computers/users and up to three hours of scheduled remote maintenance total per billing month.

Monthly work is by appointment. Basic Care includes best-effort, non-urgent email help for simple questions. Business and Office Care include priority scheduling, which does not create an emergency response time or service-level guarantee. Covered computers/users are confirmed during onboarding; replacements or additions require written confirmation and may require a different plan.

Unused time expires at the end of each billing month and does not roll over. If the operator cannot provide the included scheduled service during a paid billing month, the affected undelivered portion will be rescheduled, credited, or refunded.

You may cancel before the next billing date by emailing the support address. Cancellation stops future renewals; partial periods are not prorated except where required by law. Cancellation is effective when the request reaches the support mailbox before the next charge, even if acknowledgment arrives later. Send requests early enough to account for email-delivery delays.

No guaranteed outcome

Computer performance depends on hardware, software, network conditions, device age, and prior configuration. Recommendations and approved changes may improve usability, but no speed, uptime, malware-removal, business, or financial result is guaranteed.

Privacy and remote access

The privacy and data-handling notice and remote-support safety standard are part of these service terms.

Questions or disputes

Contact contact@avantmarketingrevolution.com first so the transaction and requested remedy can be reviewed.