Remote-support safety standard
Effective September 7, 2026
Customer control: You remain present, approve material changes, and may end the connection at any time.
Before the session
- The operator confirms the purchased package, session scope, and remote-support tool by email.
- You close sensitive documents, email, messaging, financial sites, password managers, health or tax systems, and private notifications.
- You back up important files and identify folders, apps, or settings that must not be touched.
- You may decline the tool or cancel before connection under the refund terms.
During the session
- No file deletion, account change, purchase, software removal, or material setting change happens without your approval.
- The operator does not ask you to disclose a password. Pause screen sharing and remote control before entering credentials yourself.
- The operator does not intentionally open the contents of private documents, photos, email, medical records, tax records, banking records, or password stores.
- The operator does not bypass licensing, security controls, or device ownership restrictions.
- If unexpected sensitive information appears, the operator stops that step and asks you to close or remove it from view.
After the session
- The remote connection ends when the scheduled session ends.
- The $49 and $149 services do not install unattended-access software or retain a persistent remote agent.
- You receive a plain-language record of approved actions, observed risks, and recommended next steps.
- Support records are handled under the privacy and data-handling notice.
Regulated and high-sensitivity systems
YourITBot is not offered as a HIPAA, GLBA, PCI DSS, tax-practice, legal-practice, or government-system administration service. The standard $49 and $149 packages do not cover production endpoints that expose patient, taxpayer, payroll, banking, legal-client, cardholder, or government-restricted data.
A business may use the service only on a non-production administrative computer after sensitive accounts, files, apps, synced folders, notifications, and credentials are closed or removed from view. The operator may decline or stop any session that cannot stay within this boundary.
Contact
The seller and service operator is Avant-Garde Marketing LLC. YourITBot is the service name; communications, scheduling, and support are handled under the Avant Marketing Revolution name. Email contact@avantmarketingrevolution.com. Postal address: 250 N. Fairgrounds Rd Suite 1 Price, Ut 84501.